Personal Banker

We are inviting applications for Personl Banker position for an International Bank based in Manchester Details has given below.\n\nMain Responsibility:\n\nTo assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships.\n\nJob Responsibility:\n\nIdentifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network.\nDelivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services.\nEstablishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf.\nIdentifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building.\nFosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall.\nTo support the branch's business development initiatives by promoting and attending business development and sales events.\nTo process 'new account' applications including NRI, postal service and other miscellaneous service requests.\nPreparation of DCS for service requests.\nTo handle all postal service requests.\nTo prepare AML Risk Matrix and check lists for account opening.\nResponsible for logging and maintenance of postal register.\nDesignated as cover for the alternate Personal Banker position as and when required.\nResponsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank.\nResponsible for processing of Remittances.\nResponsible for dispatching cheques for remittances.\nResponsible for providing cover for clerical staff as and when required\nUndertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.Competency:\n\nExcellent Networking skills.\nExcellent Sales Skills.\nExcellent Interpersonal skills.\nExcellent oral and written communication skills.\nRetail Sales experience.\nAbility to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship.\nExcellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.\nUnderstands how to present features, and benefits of products and services to customers with differing need